These Terms of Service and License Agreement ("Agreement") govern your access to and use of the Pocket Theory HQ platform ("Service"), operated by Pocket Theory HQ, LLC ("we," "our," or "us"). By installing the Pocket Theory HQ application through the Clover App Market or otherwise accessing the Service, you ("Operator") agree to be bound by this Agreement.
Please read this Agreement carefully. It contains important terms regarding your subscription, data use, limitation of liability, and dispute resolution. If you do not agree, do not install or use the Service.
Pocket Theory HQ is a SaaS platform for cue sport businesses that integrates with your Clover point-of-sale system. The Service includes table session management, rate plan configuration, floor map visualization, membership and package management, reservations and ID-scan check-in, league and tournament scheduling, maintenance operations, revenue reporting, and AI-scored upsell candidate intelligence — subject to your subscription tier.
The Service is distributed exclusively through the Clover App Market. Clover's App Market terms also apply to your installation. In the event of a conflict between this Agreement and Clover's terms, Clover's terms govern with respect to payment processing and App Market mechanics; this Agreement governs all other aspects.
| Tier | Price | Feature Set |
|---|---|---|
| BASIC | $44.99/mo | Per-minute metering, rate plans, floor map, multi-mode tables, walk-in waitlist |
| PRO | $149.99/mo | All BASIC features plus insights, memberships, reservations & ID-scan check-in, leagues & tournaments, override governance, maintenance ops |
| PREMIUM | Custom | All PRO features plus AI growth intelligence, multi-location reporting, and dedicated support |
Pricing is per venue, billed monthly. No per-table fees. No transaction percentage. Prices are subject to change with 30 days' notice.
Your subscription is billed through the Clover App Market and charged to the payment method on file with your Clover account. Pocket Theory HQ, LLC does not directly store or process your payment card information. Disputes regarding charges must be submitted first to billing@pockettheoryhq.com and then through Clover's dispute resolution process if not resolved within 15 days.
You may cancel your subscription at any time through the Clover App Market. Your access continues until the end of the current billing period. We do not offer prorated refunds for unused partial months, except as required by applicable law.
Subject to your compliance with this Agreement and payment of applicable fees, Pocket Theory HQ, LLC grants you a limited, non-exclusive, non-transferable, revocable license to:
This license is limited to your business location(s) covered by your subscription. You may not sublicense, resell, or redistribute the software. You may not reverse-engineer, decompile, or modify the platform or any of its components.
The PRO and PREMIUM tiers include ID-scan check-in functionality. This feature requires a Zebra DS9308 2D barcode scanner connected to your Clover terminal. We do not sell hardware. The DS9308 is available from Zebra Technologies or authorized resellers including Amazon.
We make no representations about the availability, pricing, or continued support of third-party hardware. Hardware failure or incompatibility does not entitle you to a service credit or subscription refund.
You agree to use the Service only for lawful purposes and in accordance with this Agreement. You agree not to:
Violation of acceptable use may result in immediate suspension without refund.
You retain ownership of your business data — session records, member profiles, floor layouts, and rate plans. We process this data as a service provider on your behalf. Our use of your data is governed by our Privacy Policy, which is incorporated into this Agreement by reference.
You are responsible for obtaining any consents required by applicable law before collecting member data or scanning customer IDs using the Service. You represent that your use of the ID-scan check-in feature complies with all applicable state and federal laws governing the collection and use of biometric or identity data.
We target 99.5% monthly uptime for the Pocket Theory HQ API and web console, excluding scheduled maintenance. Scheduled maintenance windows are announced in-app with at least 24 hours' notice where practicable. We do not offer a formal SLA at the BASIC or PRO tier. PREMIUM subscribers may negotiate SLA terms separately.
Support is provided via email at support@pockettheoryhq.com. We aim to respond to support requests within 2 business days.
THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE." POCKET THEORY HQ, LLC MAKES NO WARRANTIES, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR FREE OF HARMFUL COMPONENTS.
We do not warrant that the ID-scan age verification feature will detect all fraudulent documents or prevent all underage service. Compliance with age-restricted service laws remains your responsibility as the venue operator.
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, POCKET THEORY HQ, LLC AND ITS OFFICERS, DIRECTORS, EMPLOYEES, AND AGENTS WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING LOST PROFITS, LOST REVENUE, LOST DATA, OR BUSINESS INTERRUPTION, ARISING FROM YOUR USE OF OR INABILITY TO USE THE SERVICE.
OUR TOTAL CUMULATIVE LIABILITY TO YOU FOR ALL CLAIMS ARISING UNDER THIS AGREEMENT WILL NOT EXCEED THE GREATER OF (A) THE AMOUNT YOU PAID US IN THE 3 MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM, OR (B) $500 USD.
You agree to indemnify, defend, and hold harmless Pocket Theory HQ, LLC and its affiliates from and against any claims, liabilities, damages, losses, and expenses (including reasonable legal fees) arising out of or related to: (a) your use of the Service in violation of this Agreement; (b) your violation of applicable law; (c) your collection or use of customer data, including ID scan data, in violation of applicable law; or (d) any claim by a third party arising from your operation of your venue.
This Agreement is effective from the date you install the Service and continues until terminated. We may suspend or terminate your access immediately if you breach this Agreement, fail to pay applicable fees, or if your Clover App Market subscription lapses. Upon termination, your license to use the Service ends. You may export your data within 30 days of termination; after 90 days, data is deleted per our Privacy Policy.
We may update this Agreement from time to time. Material changes will be communicated via in-app notification or email at least 30 days before taking effect. Continued use of the Service after the effective date constitutes acceptance. If you do not agree to a material change, you may terminate your subscription before the change takes effect without penalty for the remaining subscription period.
This Agreement is governed by the laws of the State of Florida, without regard to its conflict-of-law principles. Any dispute arising under this Agreement will be resolved by binding arbitration administered by JAMS in Duval County, Florida, under JAMS Streamlined Arbitration Rules, except that either party may seek injunctive or other equitable relief in any court of competent jurisdiction for violations of intellectual property rights or unauthorized access to the Service. You waive any right to participate in a class-action lawsuit or class-wide arbitration.